This website uses cookies to ensure you get the best experience
Workforce Engagement Management
Caring for agents for better
call center customer experience
call center customer experience
Less time for administration
More service quality
More customer satisfaction
Less labour cost
Planning Manager
CC Manager
Supervisor
Operator
Fulfill Your Workforce Potential with WFM
Fulfill Your Workforce Potential with WFM
Planning Manager
CC Manager
Supervisor
Operator
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
Call Center Manager
Compliance
Decreased staff turnover
Increasing employee loyalty
Automation and transparency of payments
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
Benefits of SoftBCom WFM
Planning Manager
Accurate forecast with minimal effort
Automatic scheduling taking into account all rules and restrictions
Automated control over compliance with the schedule
Formation of all necessary reporting in 2 clicks
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
Monitoring KPI and operator performance
Summary reporting on the work of employees
Group control online
Supervisor
Benefits of SoftBCom WFM
Benefits of SoftBCom WFM
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
Monitoring KPI and operator performance
Summary reporting on the work of employees
Group control online
Operator
Benefits of SoftBCom WFM
Benefits of SoftBCom WFM
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
Design
Game Designer
2D художник
3D Artist
Irma Metreveli
Head of remote work with clients at Raiffeisenbank
Previously, we generated a workload forecast and built work schedules manually. The implementation of the SoftBCom WFM system allowed us to significantly simplify these processes and speed up their implementation, freeing up employees' time to solve more complex tasks.
Head of remote work with clients at Raiffeisenbank
Request 6 month free trial
Our team conducts a demo and sets up a stand
We make product onboarding and grant you access
2
3
1
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
Try SoftBCom WFM
for call centers free
for 6 months
for call centers free
for 6 months
Planning
Forecasting
Administration
Reporting
Personal area and mobile app
Features of SoftBCom WFM
Features
of SoftBCom WFM
of SoftBCom WFM
Planning
Forecasting
Administration
Reporting
Personal area and mobile app
Forecasting
Modern forecasting models with details up to 15 minutes
Quick adjustment and recalculation of forecasts
Forecasting based on historical data, external factors and their impact on SL
Planning
Quickly create the optimal schedule
Taking into account the given rules and restrictions automatically
Use of multi-skill of employees
Administration
User-friendly interface for online monitoring of time and attendance
Employee's personal account for making changes
SMS notifications about changes in the shift schedule
Reporting
Automatic timesheet generation and integration with external systems
Punctuality and schedule violation reports
Personal area and mobile app
Actual schedule in the employee's personal account
Requests for changes in the work schedule from the mobile app
Creation of additional shifts with automatic push notifications
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
Enterprise-grade quality
and reliability
Individual approach
Implementation of the best market practices
Optimal prices
High level of
customer service
About us
SoftBCom Berlin GmbH was founded in 2015 in Berlin. Since then we have assembled a team of professionals with experience in large contact centers, so we understand the specifics of the market well and know how to improve the quality and efficiency of the contact center. Among our clients there are such companies as Raiffeisen Bank, AVON, Volkswagen and many more.
Our clients
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
Design
Game Designer
2D художник
3D Artist
UI/UX Designer
See SoftBCom WFM in action!
Leave your contact details to book a demo.
Features
Customers
About us
© 2015-2022 SoftBCom. All rights reserved. Referring to SoftBCOm when using any of the presented materials is essential. All brand names mentioned on the website are the property of their owners.
